What we guarantee
- Year-over-year improvement in the performance metric you choose — sales lift, customer-service score, customer retention, partner engagement, or any other measurable outcome we agree to in writing.
- Open-book accounting on every dollar we charge for program management, platform, and rewards fulfillment.
- A full refund of all Level 6 proceeds in the unlikely event the agreed metric isn’t met after twelve months.
How it works
Before launch, we sit down with your team and identify the single metric the program needs to move. We baseline it, agree on a target lift, and document both numbers in your program contract. Twelve months in, we measure against that baseline. If we hit the target, the program continues. If we don’t, we refund everything we charged you for managing it.
This isn’t a marketing pledge. It’s contractual. And in twenty years of running channel, employee, and customer programs, we’ve never had to write that refund check.
Why we can offer this
Two reasons. First, our programs are custom-built for the specific behavior you need to change — not rented out of a generic SaaS template. Second, every program is run by Level 6 program managers who treat your numbers like their own. When the design is right and the execution is honest, the metric moves. The guarantee is just us putting our money where our process is.
Get the details
Performance guarantees are negotiated program by program. The metric, the target, the measurement window, and the refund scope all get spelled out before we start. Talk with our team about what your program would need to commit to, and what we’d commit to in return.